There are many famous brands in America that Russians like to buy and wear, but due to the political situation in the world, the disconnection of Russian banks from the SWIFT system, closed borders and sanctions, Russian residents cannot order clothes, shoes and accessories in the United States. And if it turns out to pay for the goods abroad, then the situation with delivery is difficult. The aggregator of transport companies helps to solve the problem, despite DHL, FedEx, TNT and UPS, the courier service Time Saving Machine is connected to this platform, and this carrier continues to deliver to Russia bypassing the prohibitions.
Case from practice: delivery of 7 dresses from America to Russia
A woman from the USA sent an email to the transport company Time Saving Machine, in which the client asked to arrange the delivery of a parcel to Russia in the Spring of 2023. There were 7 evening dresses in the box. It was necessary to pick up the clothes in Madison and bring them to Kazan. After processing the received information the manager offered the customer a choice of 3 tariffs:
- 6–10 working days;
- 11–18 working days;
- 20–28 working days.
Each option includes:
- help of personal accompanying manager in preparing customs documents for international shipping from the USA to Russia;
- reliable packaging of these 7 dresses;
- courier delivery from hand to hand;
- monitoring of parcel’s movement along the logistic route by track number.
The customer chose the third variant of transportation and the TSM manager explained that the courier service makes delivery from the USA to Russia under a contract. This document has legal force, contains all the information on shipping abroad and serves as a guarantee of delivery by the logistics company. For concluding the agreement for transportation the client needs to provide the following information:
- the exact address of the collection of dresses in the USA;
- contact and passport details of the sender in Madison;
- description and photo of each attachment;
- weight and dimensions of the box;
- estimated value of items in a box;
- exact delivery address in Kazan;
- recipient's contacts in Russia;
- the date when the parcel is ready to be picked up by the courier for delivery;
- the deadline for delivery.
The conclusion of a contract between the customer and the courier company takes 10 minutes, because the delivery service team practices the electronic signature method. The manager fills out the contract and sends the document to the client in a messenger or by email. The agreement must be printed, signed, photographed and sent back. After that, the manager sends the client an invoice for payment and a personal link to an online service where the customer can make a payment. The transport company works only on 100% prepayment and does not make a courier call without a receipt.
The client liked this way of transportation, signed the contract and made prepayment. The courier arrived for the parcel the next day after the application for delivery had been submitted. The dresses were securely packed at the delivery service office and brought to the recipient in Kazan in time according to the chosen tariff.
Questions that worried the customer while making an application for the delivery of 7 dresses from the USA to Russia:
- How to sign the contract?
TSM’s delivery service practices electronic document signing, so the contract is signed in an online format. It is not required to come to the office of the transport company. If there is no printer nearby and it is not possible to print the document, the logistics operator’s team allows the use of online services for electronic signature on a smartphone or computer.
- How to pay?
Mutual settlements with individuals are available by transferring from a bank card to a reliable payment acceptance service through a personal link provided by the accompanying manager. The Time Saving Machine courier service has a currency account, so payment is available in any type of currency in the world.
- How to track?
The manager of the TSM logistics company provides the customer with a tracking number and a link to the courier firm’s website for tracking. Also, monitoring of parcel‘s the movement along the logistics route is available through communication with a personal manager.
Review of parcel delivery from America to Russia
Every week, a specialist from the quality control department calls Time Saving Machine's customers to get feedback on the urgent international delivery service.
The review that the quality control department received from the client by phone after ordering courier delivery of 7 dresses from the USA to Russia:
«Thank you for quickly picking up the parcel and delivering it to Russia. We made a good package and got help with the documents. If I need delivery to Russia, I know the reliable company to order delivery services.».
Do you need to send a parcel or letter from the USA to Russia? Contact the TSM manager and leave a request for selecting the tariff in one of the following forms:
- in online chat on the company’s website timesavingmachine.com;
- in the WhatsApp and Telegram messengers;
- by phone call;
- or by e–mail.