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Popular questions
How can I save up to 70% on delivery?
Choose only the company that offers the best combination of time and price. Delivery is especially inexpensive if you plan the shipment in advance — road transport is 50% cheaper than air transport. Additional savings are provided by the compact packaging of the cargo.
How does the service work?
After you have left a request on our website or by phone, based on your wishes on time and budget, our managers will select the best offer for delivery. After approval, a courier comes to you, picks up your postal item and delivers it.
Will I need to carry anything far?
Our courier will pick up your postal item from anywhere in the world, the main thing is to specify the exact address from where you need to pick it up. We have cars and trucks, and if something is really heavy, then movers will come, and if it is very heavy, then a crane and riggers will also come.
Where do I need to bring the parcel/cargo/letter to be sent?
The company has more than 5,000 offices in Russia and abroad. To find out the location of the nearest one, you need to contact the TSM manager by phone: +7 (495) - 023-49-19, Whats App +7 (985) 17-00-376. The central office is located at the address: Moscow Shukhova street 17k2 or you can call a courier and you do not have to go anywhere.
How can I weigh the package if there are no suitable scales nearby?
If there are no scales nearby, then you can use a household scale to weigh your body weight. To do this, take your parcel, stand with it on the scale and subtract your body weight from the total mass. It is better to specify a little more weight of the parcel. In order to weigh the postal item, use a home scale, and the mobile app “Roulette” for Iphone and “Virtual Ruler” for Android will help you measure it.
What is volume weight?
The volume weight of the postal item (overall weight) is a calculated value that reflects the density of the cargo. Usually, a less dense object occupies a larger amount of space compared to a denser object with the same weight. The volume weight is calculated and compared with the actual mass of the shipment to determine which of the values is greater. The higher value is used to calculate the cost of the shipment.
In accordance with the advanced design and technology of modern transport, the carrier company needs to adapt the calculation of the volume weight in order to increase the efficiency of using the cargo space and avoid volume overload.
The use of more compact and lightweight packaging reduces the volume of postal items and reduces their cost.
How to properly pack a parcel?
If you decide to pack your postal item yourself, the packaging must be:
● free of damage and contamination;
● dry and does not leak;
● corresponds to the weight of the postal item;
● without old labels from previous shipments;
● carefully sealed;
● properly marked.
If this is an international shipment, the parcel must be packed in front of the courier.
Do you pack postal items?
The courier of the “TSM" delivery service has everything to reliably and efficiently pack any postal item - 17 types of cardboard boxes, seven types of cardboard envelopes, 7 types of plastic bags for small shipments, 4 types of "bubbles", tubes of different sizes, containers for alcohol. You can also order wood and metal packaging from us, the production time is one business day. Packaging of letters up to two kilograms is free!
And if I have fragile things in my parcel?
If you decide to pack the fragile items yourself, then place them in the center of a tight box so that they do not touch each other. Carefully wrap each item in a soft packaging material. The item being sent should not “hang out in the box”, so you should fill the empty space with crumpled newspapers, cloth, or special filler.
In our company, we securely pack fragile items, we have a lot of experience in this, we put the "Fragile" marking. But no company guarantees the integrity and safety of such items, so we recommend that you insure the postal item marked “Fragile".
Do you deliver art objects?
We do, moreover, we help with the registration of certificates from the Ministry of Culture, an invoice for sending across Russia and abroad, and we pack it securely.
What is an invoice?
In international commercial practice, a document provided by the seller to the buyer and containing a list of goods and services, their quantity and the price at which they are delivered to the buyer. You will need it for international departure
Do you insure postal items?
Additional peace of mind thanks to 100% coverage against loss, damage, loss during transportation. Departures will be insured in Ingosstrakh, Pari, Spassky Gate. From 75 rubles or 1% of the cost of the cargo.
What items are prohibited for transportation?
In accordance with article 22 of the Federal law "On postal communications" in Express shipments the following attachments are prohibited for transportation on the territory of the Russian Federation:
● fire alarm, pneumatic, gas guns, ammunition, edged weapons (including propellant), electric shock devices and spark gaps, the main parts of firearms, and explosive and other devices that present a danger to life and health of people;
● narcotic drugs, psychotropic substances, their precursors, potent drugs;
● strong, radioactive, explosive, toxic, caustic;
● flammable and other dangerous substances and objects (material objects)
● poisonous animals and plants;
● perishable food, beverages;
● items and substances that, by their nature or packaging, may pose a danger to the life and health of people, contaminate or damage other items and means of special communication.
List of items and substances prohibited for shipment by air:
● explosives;
● gases, compressed, liquefied, dissolved, aerosols;
● flammable and other liquids;
● highly flammable solids;
● oxidizing agents, organic peroxides;
● toxic and infectious substances;
● narcotic drugs, psychotropic substances, their precursors;
● radioactive materials;
● corrosive substances;
● medicines that have flammable oxidizing, toxic, corrosive, narcotic properties;
● batteries both separately and in equipment and devices without providing passports or safety data sheets confirming their safe air transportation;
● miscellaneous dangerous substances and articles, including substances dangerous for the environment: magnetized material, any material that has a narcotic, toxic or other dangerous properties, matches, lighters, dry ice, etc.;
● alcoholic beverages with a strength above 70 degrees in containers of more than 5 liters in the original packaging;
● equipment, instruments, devices, chemicals, household supplies, cosmetics, test samples containing hidden dangerous goods;
● firearms, pneumatic and edged weapons, electric shock devices;
● animals and plants;
● food, beverages
How is the cost of the postal item calculated?
The cost of delivery depends on the weight of the cargo being sent, the size, the exact address of departure and delivery address, moreover, the cost is affected by the urgency of delivery and the type of delivery: air delivery is faster, but, accordingly, the cost is higher, the car is longer, but cheaper.
How do I find out the cost and terms on your website?
You need to enter the data in the online calculator form
When will the postal item be delivered?
We offer express delivery in 24 hours and regular delivery. The status of the postal item can be tracked on the website of the company that made the shipment. To do this, you must enter the invoice number. If we have a contract with you, you can track the order in your personal account on the website
Is it possible to deliver in 24 hours?
We deliver goods in 24 hours to any place in the world. For more information, please call: +7(495)023-49-19
When and how do I pay for delivery?
We issue an invoice to legal entities, which can be paid by bank transfer. individuals can pay by bank transfer in several ways through Robokassa: by Bank card, Qiwi wallet, Yandex Money, Alfa Bank, WebMoney, Samsung Pay, Halva.
I send parcels quite regularly – can I get a discount?
Yes, you can, but it's all individual and depends on the geography and volume. For more information, please contact us at +7-495-023-49-19
How do I sign a contract with your company?
There are 2 possible ways to conclude a contract:
● Fill out the application form on the website in the "Legal entities" section.
● You can also sign a contract at the central office at the address: Moscow 115162, Shukhova street, 17k2. There is a pass-through mode on the business enter territory, so it is better to inform our managers about your visit in advance by phone +7(495)-023-49-19, so that he will prepare a pass for you in advance.
How do I get access to my Personal Account?
To get access to your personal account, you need to sign a contract with our company. You just need to go to, to the “For legal entities” and “For physical entities” sections, click on the "Contract" button, and then fill out the form with your contact details in the pop-up window. You will receive a document by e-mail that you need to print, fill out, and sign, then deliver the documents to any of our addresses by yourself or by mail. Additional information will be provided by the manager by phone +7 (495) 023-49-19, mail:, WhatsApp +7 (985)170-03-76
How soon will you be able to pick up my parcel?
The courier usually comes to you from 09: 00 to 18: 00. But by agreement, we pick up the postal item within half an hour from the moment of contacting the company,
What languages does the courier speak?
Our couriers speak all the languages of the world. If, for example, you are in Spain, then your parcel will be picked up by a Spaniard and they will speak to you in Spanish
Should I expect a courier at the pick-up address of the parcel?
You do not have to wait for the courier and deliver the parcel in person, it can be received by any person who you left it to. The parcel will be picked up from any address that you specify
Will the courier notify me of their arrival?
If you want the courier to notify you of their arrival, then specify this when placing your order. Please specify your local phone number, as couriers in different countries usually use a personal phone number.
Can I send a package whose dimensions and weight are greater than the data stated in the order?
Be sure to specify the correct dimensions and weight, as the parcel with the indication of smaller parameters than it actually is, can be returned. In order to weigh the postal item, use a home scale, and the mobile app “Roulette” for Iphone and “Virtual Ruler” for Android will help you to measure it.
Do you pick up and deliver packages also during weekends and public holidays?
It is possible by agreement with the logistics department of the “TSM" company, call us at +7 495 021 86 99
How do I find my tracking number?
You can find out your tracking number at the time of departure from the courier or the next day from our managers by phone +7495-023-49-19, by WhatsApp +7-985-170 03-76 or via chat on the website. The invoice number itself is always indicated on the invoice.
What should I do if the package arrives damaged?
Before you put your signature for the received package, be sure to check its integrity, because by putting your signature you confirm that you agree with the received package, after that it is almost impossible to dispute the damage
Is basic insurance included?
Basic insurance is not included.
Can I purchase additional insurance?
Sure. For you to be calm, the postal items can be insured in Ingosstrakh, Pari, Spassky Gate. From 75 rubles or 1% of the cost of the cargo
What does the parcel insurance cover?
Cases of loss or damage to the parcel. If you follow our packaging guidelines and receive an electronic tracking number, loss and damage is almost impossible
Can I insure anything I want?
There is a list of items that are not recommended to be sent by courier services. These are items of high personal value, fragile items (glass, dishes, porcelain), appliances with LCD displays. The equipment should be sent in the original packaging with the appropriate filler. In case of damage to such items, you must provide checks, invoices, receipts for the above items, as well as photos of the packaging and filler.
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