Russians loved to visit American auctions and buy antiques, art objects and personal belongings of celebrities. And although communication, payment and delivery of goods from the USA to Russia had a number of features, the events of 2022 stopped the possibility of cooperation. But what to do if a person has won the auction and wants to pick up his lot, but because of the sanctions it is no longer possible? The courier delivery aggregator helps to solve this problem.
Case from practice: delivery of autographed photo of the celebrity from America to Russia
A woman from New York left a request on the aggregator’s website asking for help in delivering a letter with a rare item from the USA to Russia. The envelope contained an old autographed photo of a famous person. The manager explained that due to the sanctions, such courier services as DHL, FedEx, TNT, UPS connected to the online platform refused to serve the territory of Russia, the aggregator had only one transport company left, which continues to send letters and parcels to Russia. It is called the Time Saving Machine logistics operator.
For the request of the client, the manager offered three time frames of transportation:
- in 8–10 working days;
- in 10–13 working days;
- in 13–16 working days.
Each of them has different time and cost of delivery from the USA to Russia, but includes the following services:
- assigning a personal support manager to the client;
- help of experienced team of transport company in completing documents for customs;
- packaging in reliable envelope for protecting the attachment;
- tracking the movement of letter along the logistic route;
- international shipping from hand to hand according to the transportation contract after 100% prepayment.
When the client decided which tariff is comfortable for her, the customer sent the data from the passport for completing and signing the contract. The document contains all the information about the international shipment, has legal force and serves as a guarantee of delivery by the TSM courier service. After signing the contract, the manager sent the client a personal link to pay for transportation and a completed bill of lading. The courier is assigned to pick up the letter after payment confirmation, then the document must be printed and attached to the letter before the courier’s visit. The courier will call the sender an hour before the planned arrival and warn about it. The courier arrives, picks up the letter and the bill of lading and the manager sends the customer a link by which the client can track the location of the letter.
It took the client 30 minutes to sign the contract and pay. The courier arrived to pick up the letter on the following day. On the appointed day, according to the selected tariff, the recipient in Moscow got the autographed photo delivered from hand to hand.
Questions that worried the customer while making an application for the delivery of letter from the USA to Russia:
- Is it really legal to deliver anything from the USA to Russia?
When ordering delivery in TSM, the customer does not need to worry about additional taxes or fees for illegal transportation to Russia. In the Time Saving Machine company shipping abroad passes legally through friendly to the Russian Federation countries. This has affected the length of the logistics routes, increasing the price and expanding the time frames, but it still remains legal.
- How to sign the contract?
The TSM team practices an online form of communication with the client, so the manager fills out the contract and sends the document to the client in a message. The agreement must be printed out, signed with a pen, photographed and sent back to the manager. If it is not possible to use a printer, then Time Saving Machine company allows the usage of services for electronic signature of documents on a smartphone or computer. But keep in mind that it will still be necessary to use a printer, because the customer will need to print out the bill of lading before the courier arrives to pick up the letter and attach the document to the shipment to Russia.
- Is it possible to pay in euro?
The TSM delivery service has a currency account, so payment is available in any type of currency.
Review of letter delivery from America to Russia
Every week, a specialist from the quality control department calls Time Saving Machine's customers to get feedback on the urgent international delivery service.
The review that the quality control department received from the client by phone after ordering courier delivery of letter from the USA to Russia:
«Thank you so much. We didn’t know what to do. There was even a variant to meet on neutral territory with a buyer from Russia to give a long paid lot from the auction. In the future we will send parcels to Russia using TSM, if the residents of this country are going to buy goods from us».
Do you need to send a parcel or letter to Russia? Please, contact the TSM manager in one of the following forms:
- in online chat on the company’s website timesavingmachine.com;
- in the WhatsApp and Telegram messengers;
- by phone call;
- or by e–mail.